Nicole Cutrufo, PMP is a Digital Program Manager working with Customer-centric leisure and entertainment companies.

She has 10 years of experience helping organizations transform and deliver great customer experiences. She knows how to create new products, go-to-market strategies, and build zero to one. She supported organizations scaling businesses and teams to thrive in a digital and international marketplace.  

In 2019 she started her Orlando-based consulting company, Doitwell, which operates between the US and Europe and leads international teams and projects. She is a co-author of various research papers about online and offline Guest Experiences. She participated as a panelist at the EU2019-Tourism Forum in Helsinki and BIT in Milan. Topic: The Digital Transformation for the Guest Experience.

Since 2018 she teaches Guest Experience Digital Transformation Management at Roma Tre University to Hospitality Master’s students.

She also led the Diversity and Inclusion initiatives in her region with her contribution to the Lean in Network, and in 2015 was named a finalist of the women profiles at the Canova Club’s Premio R.O.S.A. Award in Rome. 

She has held various positions in the industry. From 2015 to 2018 She played a key role in GetYourGuide’s development in Italy – one of the largest online platforms for selling tours, activities, and experiences – as Regional Manager leading the efforts to set up operations for multiple  projects in Europe. 

Nicole began her career at Disney in June 2010 as an International College Program Participant at Disney’s Animal Kingdom working in the Conservation Station. She then worked in different frontline operational roles in Orlando, Florida, and Paris, France. 

From 2009 to 2010, Nicole had a corporate role with responsibility for the EMEA market and business development for MWH (today part of Stantec). She was responsible for the day-to-day management of projects including negotiation and execution, and recommendations to senior management, as well as oversight and coordination of large teams across the company both at Corporate and business units. Prior to this, she was a Research fellow at Bocconi University in Milan. She is a member of the Toronto and Central Italy PMI Chapters.

Nicole Cutrufo was born in Rome, Italy, and educated in French schools. Nicole is a PMP certified Project Manager, holds a Master of Science in Hospitality Management from Rosen College at the University of Central Florida and a B.S. in Economics and Management of Government and International Organizations and a Master in Green Management and Energy and Corporate Social Responsibility from Bocconi University. She is also a lifetime member of Eta Sigma Delta and Delta Epsilon Iota.